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Secret Shopping

Published on Nov 19, 2015

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PRESENTATION OUTLINE

1.

TRAINING STUDENT WORKERS WHO HAVE BEEN SHOPPED

FIU HUBERT LIBRARY
Photo by Stuck in Customs
2.

WHAT AM I TALKING ABOUT?

Photo by Karen Eliot
3.

SECRET SHOPPING

Photo by Tojosan
4.

SECRETS TO SHOPPING

INFO ABOUT PROGRAM
Photo by Gatanass
5.

Round 1

6.

STUDENT TRAINING

Photo by MightyBoyBrian
7.

TRAINING WHO? FOR WHAT?

Photo by Chiot's Run
8.

DETAILS ON TRAINING HW BI SESSIONS ASSESSMENT, RETENTIN, REOCCURRING ISSUES PHONE SKILLS...

AND VIEW ON ANY WEB-ENABLED DEVICE
Photo by superkimbo
9.

Round 2

10.

Round 3

11.

ADD CHARTS AND DATA ON SECRET SHOP

12.

CHANGING MODEL OF REFERENCE

HOW DID THIS COME TO BE?
Photo by @Doug88888
13.

QUESTIONS? SUGGESTIONS? FEEDBACK?

SARAH J. HAMMILL hammills@fiu.edu
Photo by Sharon Drummond

Sarah Hammill

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