Servant Leadership

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• “Servant Leader” was coined by Robert K. Greenleaf in 1970 (Rodriguez, 2010)
• Servant leaders make a difference by making sure that other’s needs are being served (Rodriguez, 2010)

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• Leo Tolstoy said, “Life is a place of service. Joy can be real only if people look upon their life as a service and have a definite object in life outside themselves and their personal happiness.” (Rodriguez, 2010)

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• As leader, serve your team & they will in turn serve (Health Executive, 2012)
• “If you want your people to care, care about them.” (Health Executive, 2012)
• Focuses on trust and empowers patients to make healthcare decisions in their best interest. (Trastek et al., 2014)

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• “The desire to serve others is at the heart of health care providers’ motivation.” (Trastek et al., 2014)
• Education enables patients to make well-informed health care decisions. (Trastek et al., 2014)

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• Helping others achieve their goals is the focus of servant leadership (Trastek et al., 2014)
• Self-reflection enables a leader to understanding their purpose and belief, giving moral insight. (Trastek et al., 2014)

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• Servant leader qualities: listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community. (Trastek et al., 2014)

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• Servant leaders inspire others to achieve their goals. This can inspire high performance and innovation. (Trastek et al., 2014)

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• Lower cost of care can be obtained with a trusting patient-provider relationship. Less use of repeated diagnostic procedures and treatment will be used, resulting in a lower cost of care. (Trastek et al., 2014)

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• High quality of care and lower cost is possible by serving patients and each other. (Trastek et al., 2014)

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• “Every leader should have a “servant’s heart’, show care and concern for others and be ‘mentor minded’, that is, have the desire and concern to build and develop others, even at his or her own expense.” (Waterman, 2011)

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• “Leaders are not self-serving; they believe that they serve something beyond themselves as well as the people they lead and with whom they share time.” (Waterman, 2011)

Reference

• Gordon, J. (2012). Being a servant leader. Healthcare executive, 40
• Rodriguez, J.C. (2010). Servant leadership: Helping people make wise choices. Journal of the American dietetic association, 831.

References (con't)

• Trastek, V.F., Hamilton, N.W., Niles, E.E. (2014) Leadership models in health care – a case for servant leadership. Mayo clinic proceedings, 89 (3): 374-381
• Waterman, H. (2011) Principles of ‘servant leadership’ and how they can enhance practice. Nursing management, 17 (9): 24-26