SERVICE SPECIALIST

RESPONSIBILITIES

• Driving results through service
• Commercial flair
• Team player
• Resilience

DRIVING RESULTS

• You see service as your number 1 priority
• Confident in approaching customers and can make genuine conversation
• Visible presence on the sales floor always with heads up approach
• You drive any business initiatives at all times eg E- digital
• You are an FRM and a true ambassador for the brand

COMMERCIAL FLAIR

• You are sales focused and push add on sales at all times
• You have a good knowledge of stock and floor layout
• Take part in regular floor walks, checking all newness and best sellers
• Up to date on store activities and promotions and sell these to customers
• Good knowledge of other competitors and their offers and product

TEAM PLAYER

• You can coach and train staff on how to deliver perfect service
• You take an active part in team briefs and show that you know your stuff
• You have a positive attitude and promote a fun and dynamic atmosphere in store

RESILIENCE

• You show an ability to react quickly to changing situations
• You can deliver results under pressure and at pace
• Always motivated and enthusiastic throughout the day
• You are always driving your own development and eager to learn
• Can stay calm in difficult situations or when dealing with customer problems