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Shopper Experience & Creative Execution

Published on Dec 19, 2016

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PRESENTATION OUTLINE

SHOPPER EXPERIENCE

& CREATIVE EXECUTION

HELLMANN'S MAYO

Who?

  • Emergency purchase at Christmas
  • Men and women
  • Aged 25-54
A few things needed for the next few days - large top up makes up 70% of Co-op shoppers.
Convenient - 85% of population live within 2 miles of a Co-op store.
Co-op - 39% men vs 61% women

Market analysis

  • Market leader - 75% mayo market
  • Premium brand
  • Approx. 1 in 2 people have mayo at least once a week
  • Lighter options for health conscious

current SHOPPER EXPERIENCE

Price mechanic - may be good, may not?
At least it calls out from other products.

current CREATIVE EXECUTION

Disrupts the shopper journey.
No call to action through copy?
What's the link to Christmas?
No link to ATL - 12 Days of Christmas YouTube #ChristmasEatings.

#ChristmasEatings

How?

  • Threefold collaboration between Co-op Trading, Marketing & Supplier ATL Agencies
  • Aligned ATL & BTL campaigns
  • Exclusive supplier events
Threeway collaboration between Co-op Trading, Marketing teams and ATL agencies
- Aligned ATL & BTL campaigns
- Work directly with supplier (potential for exclusive events)
- Alignment to Co-op Trade Marketing Plan
- Look to create a win, win, win
- Opportunities to include both JBP and marketing budgets

This is better for:
1. Customer - they know what they are getting, it's relevant and a good deal
2. Co-op - drives sales, engages customers and allows closer relationship with suppliers
3. Supplier - drives sales, brand loyalty and better relationship with Co-op

CUSTOMER JOURNEY

AT HOME - ON THE MOVE - IN STORE
Seamless joined up shopper experience:
At home: Magazine/leaflet, Membership e-mail, TV, direct mail, website, video
On the move: Mobile, social, outdoor ads, video
In store: Radio, POS, till screens, smart coupons, FSDUs, sampling
Photo by wilgengebroed

What?

  • Bollard covers
  • Side rack header
  • Tear off shelf talker
  • Smart coupon
  • Radio advert
  • #CHRISTMASEATINGS
Deal led proposition encouraging last minute purchase to cover Christmas.
Front of store
Eye level
Buy level
Digital

All above based on data - customer data, sales data, member data...

bollard covers

calling out deal
Bollards offer branded communication close to the store entrance. Unlike major out of town stores, Co-op’s are placed in the community where both footfall and frequency are extremely high.

This is better for:
1. Customer - raises awareness ahead of entering the store, it's relevant and a good deal
2. Co-op - engages customers and creates theatre outside stores
3. Supplier - prominent brand presence in high footfall area

side rack header

MAYO, Nuts, pretzels, Quality streets, 2L COKE
Side rack header cards offer branded space to raise awareness of big deals off shelf. The header card creates a point of difference within shelf space and suggests brand endorsement within Co-op stores.

Big impact as you walk in store concerned with an emergency purchase, but also getting value for money.

Opportunity here to link purchase decision with other similar products the shopper may need for Christmas; snacks, chocolates, fizzy drinks.

This is better for:
1. Customer - they know what they are getting, it's relevant and a good deal
2. Co-op - drives sales, engages customers and allows closer relationship with suppliers
3. Supplier - drives sales, brand loyalty and better relationship with Co-op

tear off talker

recipe suggestions #Christmaseatings
Tear-off talkers can provide recipe ideas.
This can encourage cross category and Co-op own label engagement.
Hellman's as a 'Premium' product can be paired with Co-op Irresistible range e.g. Dry cured bacon, pizza and mixed leaf salad etc.

This is better for:
1. Customer - affordable, simple meal ideas
2. Co-op - drives sales across categories, gives opportunity to talk about own label and allows closer relationship with suppliers
3. Supplier - drives sales, brand loyalty and demonstrates breadth of product

simple, affordable recipes

#christmaseatings
Recipe suggestions - link to Hellman's website for more ideas:
Turkey club sandwich with Irresistible dry cured bacon, the seeded farmhouse loaf, fresh tomato and Hellman's mayo...

Smoked salmon blinis with Hellman's mayo and horseradish...

Leftover beef with potato wedges and smoked paprika Hellman's mayo...

Quick and easy salmon pasta with Hellman's mayo and lime...

Potato salad with garlic mayo and chives...

Roast beef with rosemary mayonnaise...

Turkey wraps with chilli mayo...

Smart Coupons

recipe Suggestions based on basket spend
Coupons deliver the opportunity to create a relevant message based on targeting. Targeting can be specific to products or full categories, and include lapsed customers based on membership database.

This is better for:
1. Customer - they get a good deal that is relevant
2. Co-op - drives secondary sales, customer retention
3. Supplier - drives secondary sales and brand loyalty

Based on basket (e.g. below) - Make yourself a... - go here for the recipe - and get money off your next Hellman's purchase

Recipe suggestions (some will copy tear off talker):
1. Co-op bacon and/or Co-op bread
Turkey club sandwich with Irresistible dry cured bacon, the seeded farmhouse loaf, fresh tomato and Hellman's mayo...

2. Smoked salmon
Smoked salmon blinis with Hellman's mayo and horseradish...

3. Potatoes and/or wedges and/or paprika
Leftover beef with potato wedges and smoked paprika Hellman's mayo...

4. Pasta and/or Co-op salmon
Quick and easy salmon pasta with Hellman's mayo and lime...

5. Potatoes
Potato salad with garlic mayo and chives...

6. Wraps and/or chilli powder
Turkey wraps with chilli mayo...

These are based on basket spend, but could further be broken down by Co-op member demographic.

radio advert

#christmaseatings
Radio is an effective channel to:
- raise brand awareness whilst shopping.
- increase awareness of products, promotions and brand campaigns when customers are browsing the aisles, interrupting their journey and encouraging shoppers to try something new.

We know that compliance is good through digital channels.

Opportunity to reinforce message seen through digital adverts. #ChristmasEatings

This is better for:
1. Customer - reminder to get Christmas essentials
2. Co-op - relevant Christmassy advert compiementing other in-store radio
3. Supplier - highly compliant, constant reminder whilst wandering the aisles and links to online video and campaign theme #ChristmasEatings

#ChristmasEatings

why?

  • Sales uplift
  • ROI
  • Increased brand loyalty

MEASURING UPLIFT & ROI

Control store methodology to evaluate campaigns.
Comparison of EPOS sales data vs control stores.
Photo by @Doug88888

methodology

  • Sales 3 weeks prior
  • Sales during campaign vs control stores
  • Sales 3 weeks after
Could additionally be compared against competitors and also broken down by channel.