NECESSARY SKILLS IN DIFFERENT TOURISM JOBS

RECEPTIONIST IN A HOTEL

KNOWLEDGES

• Communication skills
• I.T. skills
• Foreign languages
• Good written and spoken english
• Dealing with phone calls

TOUR GUIDE

ABILITIES

• Excelent public speaking and narration
• Good language skills
• Great organizational and leadership skills
• Friendly, interactive and funny

TOURIST INFORMATION CENTRE ASSISTANT

COMPETENCES

• Knowledge of the products sold at the TIC
• Telephone techniques
• Familiarisation with local attractions and facilities
• How to research information