Social Media Ethics for library staff 2019
Published on Nov 19, 2015
A presentation created for Service U (internal PCPL training).
MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
Social Media Ethics
consent & trust
Scenario #1
I *love* my job!
This is what a customer told me today!
(also, photography)
Photo by fredericknoronha
Scenario #3
So you’re reading a news article about the library on Facebook about Tucson and you know from working in here that some of the information is very wrong.
Photo by bookfinch
Patron Privacy and Confidentiality on Social Media
Photo by roberthuffstutter
The First Amendment protects your right as a public employee, in certain circumstances, to speak as a citizen addressing matters of public concern.
Photo by Chad Madden
It also states that public employees don’t give up all their rights to free speech because they’re employed by an office of the government.
Photo by Chad Madden
However, patron confidentiality is too central to a library’s purpose to compromise it, regardless of the motivation.
Photo by Chad Madden
It's also AZ State Law:
“A library or library system shall not allow disclosure of any record or other information that identifies a user of the library.”
Photo by Chad Madden
To share an incident or an interaction with a member of the public without their permission is a violation of the public’s trust in the library.
Photo by Chad Madden
Employees shall respect all Library patrons online as they do in person and on the phone.
Photo by Chad Madden
