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Published on Nov 19, 2015

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PRESENTATION OUTLINE

1.

BOUNDARY SPANNERS

2.

Boundary spanners communicates with the environment on behalf of the organization
(Hoffman et al,2009)

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3.

FUNCTIONS

  • Information transfer
  • Representation
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4.

CATEGORIES

  • Subordinate service roles
  • Professional service roles
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5.

SUBORDINATE SERVICE ROLES

  • Waiters, drivers, housekeepers
  • Primary contact personnel
  • Low position
  • Less responsibilities
  • No control of rules
Photo by Tim Evanson
6.

PROFESSIONAL SERVICE ROLES

  • Managers, Directors
  • Qualified professionals
  • Higher status,respected
  • Implementors
  • Have control in rules
Photo by ˙Cаvin 〄
7.

ORGANIZATIONAL CHART

8.

CONFLICTS

  • Person/role
  • Organization/clients
  • Inter-client
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9.

RECOMMENDATION

  • Finding the input of issue
  • Algining the product and advertising
  • Diliver effective service.
Photo by kevin dooley
10.

Untitled Slide

Lucas Truong