Champs

WHAT DOES A WARM WELCOME FEEL LIKE?

Shows Effort And Enthusiasm To Serve

Welcome! How Can I Assist You?

INSTEAD, INITIATE THE SERVICE AND STATE "PLEASE ALLOW ME..."

WOMEM ARE NOT DUDES - ADDRESS THEM RESPECTFULLY AS "LADIES"

SUGGESTS GUESTS ARE A PROBLEM...

IMPLIES A PROBLEM - INSTEAD, THANK THE GUEST FOR THEIR PATIENCE

INSTEAD, DEMONSTRATE GRACIOUS SERVICE BY RESPONDING

WHOLE HAND WITH PALM UP AND FACING THE GUEST

Make A Connection - Make It Mistake Free

Coaching For Performance AND ACCOUNTABILITY

How To Respond To Guest

By Asking Questions

To Ensure Satisfaction

"I'M So Glad To Hear You Had A Great Stay!..."

Be Here, Be On Time, Be Ready To Work

Service Culture