TAJ HOTEL

MISSION STATEMENT

• People are our greatest asset and the key to our success. We respect diversity of people, ideas, cultures and honor the value of individuals in a team. We believe in perfection to achieve excellence. We continuously improve processes to surpass global benchmarks. We succeed by exceeding expectations of all stakeholders and protecting the interest of our shareholders and playing by the rules.

MISSION STATEMENT

• We encourage innovation, embrace change and support growth through knowledge and learning. We accept responsibility and deliver on promises with a sense of urgency and agility. We commit to improve the quality of life of the communities we serve and our concern for the environment by returning to society what we earn

MISSION STATEMENT

• We recognize and respect each other in all interactions and set the example for our guests, business associates and colleagues. We encourage a fair environment that supports equal opportunity to attract, develop and retain the best talent and endeavor to have fun too.

STRATEGY DRIFT

• Taj Group: Identify people that can train to be customer-centric
• Other companies: Recruit mainly metropolitan area, high education.

RECOMMENDATION

• Sponsor future potential employees education
• Balance

THANK YOU!