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Taj Mumbai

Published on Nov 24, 2015

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1.

Taj Mumbai

26/11 Case Study
2.

Introduction

  • Heroic Actions
  • Core Beliefs
  • Pervasive Beliefs
3.

Heroic Actions

  • Thomas Varghese (Senior Waiter)
  • Mallika Gagad (24yrs) (Banquet Manager) "It was my responsibility..."
4.

Core Beliefs

  • Respect
  • Humility
  • Consideration of others
  • Honesty
  • Discipline
  • Cheerfulness
5.

Pervasive Beliefs

"If it goes down, I will be the last man out" - Karambir Kang (GM)

6.

Summary

Timo Reinschmidt