UNDERSTANDING COMMUNICATIONS MANAGEMENT

Project managers spend the majority of their time communicating with team members and stakeholders

Communications Mgmt includes
generation, collection, distribution, storage, retrieval, and ultimate disposition of project information

Communications Management Processes

• Identify Stakeholders
• Plan Communications
• Distribute Information
• Manage Stakeholder Expectations
• Report Performance

1. Identify Stakeholders

Stakeholders: All people and/or organizations impacted by the project
We must identify as well their interests, involvement, and impact on project success

Stakeholder Analysis

There are multiple classification models available:
- Power/Interest Grid
- Power/Influence Grid
- Influence/Impact Grid
-Salience Model (Power/Urgency/Legitimacy)

POwer/Interest Grid Example

Salience Model example

Outputs for Identifying the stakeholders are:
1- Stakeholder Register
2- Stakeholder Mgmt Strategy

2. Plan Communications

Determining the project stakeholder information needs and defining a communications approach

Effective Communication means that the information is provided in the Right Format, at the Right Time, and with the Right Impact

Communication Channels

The total number of communications channels needed for n number fo stakeholders is

N = n (n-1)/2

Communication Methods:

- Interactive: multidirectional between two or more
- Push: like broadcasting
- Pull: like shared database

3. Distribute Information

Making relevant information available

Outputs may include:

- Stakeholder Notifications
- Project Reports
- Project Presentations
- Feedback from Stakeholders
- Lessons Learned Documentation

4. Manage Stakeholder Expectations

This process requires you communicate and work with your stakeholders to meet their needs and address any issues as they occur

5. Report Performance

Collecting and Distributing performance information
Status reports, progress measurements, and forecasts

Common performance report formats are include Bar Charts, S-Curves, Histograms, and Tables

Hope You BENEFITTED!