Using Cognitive Neuroscience to Effect Attitude and Behaviour Change

Published on Jan 30, 2021

Research data in cognitive psychology, business, neuroscience and communication theory collectively offer significant insight into best practices of message design in order to influence audience attitudes and behaviour.

PRESENTATION OUTLINE

Using Cognitive Neuroscience

To Effect Attitude and Behaviour Change
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GOALS: ENHANCE ENGAGEMENT*CHANGE MISCONCEPTIONS

INFLUENCE BEHAVIOUR*INCREASE OCCUPANCY

PROBLEM: Unprecedented cognitive & emotional stress (Covid-19)

SOLUTION: Reduce cognitive load by simplifying message content
(Cognitive Load Theory)

ie: NASA disaster slide >
(Edward Tufte)

PROBLEM: Misconceptions exist regarding continuum of care & living options for seniors
SOLUTION: Identify & target specific attitudes (Audience Awareness Scale)

Problem: There is resistance to considering Supportive Living
Solution: Shift existing attitudes by moving audience's anchor
Independent>Bonus>Supportive
(Social Judgment Theory)

PROBLEM: It is crucial to engage both audience's Systems 1&2 for behavioural change (Dual Process Theory)
SOLUTION: Use soft data to motivate and hard data to engage

PROBLEM: Continued engagement is necessary to effect behaviour change
SOLUTION: Use interactive decision tree (Elaboration Likelihood Model)

PROBLEM: Messaging is easily forgotten
SOLUTION: Use specific and consistent memory triggers (Verbatim & Gist Theory)