Values-based Behavior

What is values-based behavior?

WHY?

Because we are evaluated on our behavior.

Because there is lots of poor behavior.

Because it affects our results.

Because it's the right thing to do.

I never had a problem I didn't behave myself into. -Stephen Covey

"I always treated my customers as if they were special. I made sure I had the best product and that I was on time for every meeting. My word was my promise."

What is culture?

What culture do you want at work?

What does behavior look like?

Anti-values behavior

Rate your coworkers behavior

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• Polite, happy, helpful--almost perfect!
• Well-behaved
• Adequate; sometimes iffy
• Lots of room for improvement
• Downright rude.

If my co-worker is rude to me, I should:

• Run and tell my boss.
• Say sarcastically, "SOMEone got up on the wrong side of the bed."
• Roll my eyes and walk away.
• Hiss and make clawing motions.
• Other: ___________________

You don't work with terrorists.

Stimulus-Response

Stimulus--------Response

If my co-workers are complaining, I should:

• Listen attentively and pass on the info to others.
• Join in.
• Decide the man is out to get us all.
• Begin a job search.
• Other: ______________

If you attach to the negative behavior of others, it brings you down to their level.

And...
Who gossips to you will gossip about you.

How do I maintain values-based behavior when others don't?

Why should I?

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• It's the right thing to do.
• So you can contribute to a healthy culture
• So you don't make yourself miserable.

We judge others by their behavior.
We judge ourselves by our intention.

Look in the mirror

What if...?

You are always responsible for how you act.
No matter how you feel.

Today I shall behave as if this is the day I will be remembered.
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