WHERE DID WE LOSE EMPATHY?

WE'VE LOST THE LANGUAGE FOR EMPATHY

• Economics speaks of individual consumers
• Academia speaks of subjective meaning
• Business speaks of depersonalised systems
• Technology speaks of object oriented code

ECONOMICS

LIBERAL MARKET ECONOMICS

ACADEMIA

POST MODERNISM

BUSINESS

QUALITY MANAGEMENT

TECHNOLOGY

CODE

LOSING WORDS

SQUEEZING HAPPINESS OUT

HOW WE CAN REGAIN EMPATHY

• We need to regain words of compassion
• We need to allow for emotion in speech
• We need to put people not systems first
• We need to understand humans before machines
• We must teach human connection and social meaning

CAGED BY LANGUAGE