Win-win Situation
Published on Nov 19, 2015
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MORE DECKS TO EXPLORE
PRESENTATION OUTLINE
DEFINITION...
BOTH SIDES GET SOMETHING THEY NEED OR WANT.
An outcome to a disagreement in which both parties walk away feeling that they got what they wanted or needed.
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BOOK EXAMPLE
- Ethical dilemma 6.1possible answers
- Dealing with a high "D"
- Pick a non-emotional time to provide feedback
- Focus on specific examples
- Avoid focusing on them.
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INTERNET RESEARCH
- http://www.mindtools.com/CommSkll/NegotiationSkills.htm
- Lists tips to attaining a win-win situation
- More importantly, how to prepare for successful negotiations.
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REFERENCES
- Lucas, R. (2012) Customer Service Skills for success New York: McGraw-hill
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