Reflective Listening
Set-up> This activity is connected to the “Communication: Maintaining the Balance” activity:
● As discussed in the Maintaining the Balance Activity, improving communication with
anyone, means we have to pay attention to their feelings and their point of view.
● Reflective listening is one of the best ways to let someone know that you are striving to
understand how they feel or see their point of view.
● One of the biggest challenges in this skill is that a person has to put aside his or her own
feelings temporarily in order to zero in on what the other person is feeling.
● This takes great personal strength, especially if you feel attached or emotionally
involved in the situation.
● In this activity, we will see some situations that are challenging to stay in the reflective
listening mode.
Process> The Barriers to Listening Handout has some common examples of when it is challenging
to use reflective listening.
Distribute the Barriers to Listening Handout, see below.
● Go around the group and have a pair of students read the first role play. Ask what their reactions would be to responses in the role play. Continue through the examples using different pairs of participants.
● After each example, have the students think of ways they might improve the response.
The handout has an example but push the students to think of more examples of how to say this or at a minimum practice saying the statement so it is the most believable and works for their pair.
● Note: That it is very difficult to role-play these in a genuine way without sounding
canned. Acknowledge this as the reason you do not have the pairs read the “correct”
response.
● Short on time? Ask for 2 volunteers to come forward. Each will do a scenario with you as an “improve.” Ask them if they would rather be a listener or a speaker. If they are the listener, have them use the “correct” response as an idea of how they might respond.