Strategic Resourcing and Resource Planning

Team

• Scott McAndrew
• Jon Lewis
• Peter Schaer
• Eric Doolan
• Dave Foster

Need / Opportunity

• Customer Satisfaction
• Efficiency
• Excellent work product

Subtopics

• Dedicated (account?) teams
• 6/3/1 month staffing, forecasting, and action
• Right people + right job + right time
• Role specialization
• Model of utilization + rate structure to maintain margins

ADDITIONAL POINTS

• Building a department

Basic Resources

• Full time employees
• Augmentation contractors
• Transactional contractors
• Knowledge/Experience

Techniques

• In-house: hire, fire, train
• Contractors: engage, release, (train)
• New Biz: start, delay, decline
• Projects: accelerate, stall
• Others?

ADDITIONAL TECHNIQUES

• Excess capacity
• Cross skilled staff
• Work shifting to other resources

Information Sources

• Sales projections
• Traffic plans
• Project Plans
• Hiring/Contracting lead times
• Current & billed utilization

ADDITIONAL INFO SOURCES

• Staff skillsets (consulting versus producing)
• Staff temperaments (order taking versus consultative)

What can go wrong?

• Understaffed
• Labor costs - earnings
• Weak delivery
• Client loss
• Employee loss

Our Gaps

• Granular resource forecasting by group
• Authority to operate without an act of congress
• Clear policy on excess capacity by group
• Contractor usage strategy by group
• Monitoring and oversight